The pages linked below contain all information we must supply you by law. You can always go to our FAQ page to get quick answers.
Please install the app which contains all list of information, go to 35.tenantguide.co.uk/tenant-app for full instructions.
This app can only be accessed by you and your housemates.
Use the Reporting page to report all property and behaviour issues
To report any issue click the button below.
It is important that you are keep up-to-date with fire safety in the house. Please review the following link.
Watch our 1-minute video and take a short quiz.
Below are links to everything you will need whilst you are a tenant of Cheltenham Serviced Rooms.
House Rules
Behaviour Rules, Day-to-Day Responsibilities, Avoiding Conflict, Being aware of behaviour ground rules.
House User Manual
Things to do immediately in the event of a problem and instructions on how to perform minor repairs on the household issues.
Cleaning
Your Cleaning Week rota responsibilities, Your day-to-day cleaning responsibilities, The cleaning products you need to provide, Bins.
Health & Safety Compliance Documentation
Landlord gas safety, EPC, Electrical Report, Fire Escape Plan, Fire Safety Manual, Combating Condensation, Right-to-rent, DPS
News & Inspections
Important updates and details about room and household inspections.
How to Prevent Condensation
The importance of preventing condensation to prevent the risk of mould.