Use this form to log any faults (except for broadband issues – see below) or safety issues that will require action to be taken by us. As per your contract it is your responsibility to report any problems using the following procedure:
We will then send the appropriate contractor out within a suitable timeframe.
Do not use this form to contact us about imminent danger to the property (e.g. a serious internal flood) instead text or whatsapp us on 07477 803267.
To see the status of the issues, please go to:
https://35.tenantguide.co.uk/job-status-35/
For health, safety and fire emergencies phone the emergency services on 999 or 112.
For non-urgent medical help call the NHS on 111. For non-urgent calls to the police (for example, to report a theft) call 101.
Are you experiencing a problem caused by your housemates? For example this could be noise, cleaning, guest or safety issues, or inappropriate behaviour or language. If it’s appropriate, use the house’s Whatsapp group and just let your housemates know you’ve experienced a problem, without personalising it.
For example, if a housemate has been noisy and kept you awake at night you could simply say ‘I was kept awake by noise last night’. Another example might be an untidy kitchen – you could say ‘The sink was full of dirty dishes this morning – someone didn’t wash up last night.’
If the problem persists, let us know so that we can log the issue – we won’t contact the individual causing the problem without your permission.
Email: edwinlaurensius@cheltenhamservicedrooms.co.uk.
You can always formalise it directly by logging an issue below and there’s an option to keep it confidential.